Shipping policy

Please note that we are currently experiencing shipping delays on both Domestic and International orders. Australia Post & DHL is currently experiencing significant delivery delays due to limited airline capacity and government restrictions within international destinations due to COVID-19. Please allow extra time for your tracking scans to show and for your item to be delivered.

You can track your delivery through parcel tracking, the MyPost App, DHL Track and Trace For the latest information about delays and impacts please visit auspost.com.au or dhlexpress.nl.

At AEG we are doing everything that we can to dispatch your order as fast as possible but please note that once your order has been dispatched, there is nothing we can do to speed up the delivery process. We appreciate your patience and understanding during this time.
We have been advised that the express service is still the fastest option but please note the Express Post guarantee of next day delivery with the Express Post network has been temporarily suspended due to the significant reduction of domestic passenger flights (which carry parcels), social distancing and hygiene requirements in our network, and the increase in volumes. Express Post is still available, but parcels may not be delivered next business day every time.

DOMESTIC ORDERS 

All orders within Australia will be shipped via Australia Post.

All orders will be dispatched within 2 business days.

Please allow between 3-5 business days for your parcel to arrive. If it has not arrived within this time frame please contact us so that we can track your parcel. Delays may be experienced over public holidays and long weekend.

The option for express shipping is available at the checkout for $14.00 AUD

If your order requires reshipping for reasons such as the item being returned to us, and the issue lays at fault with the sender, the sender will be required to pay for the cost of resending the item.

If the reshipping is at the fault of AEG, then AEG will pay for the item/items to be reshipped.

INTERNATIONAL ORDERS

Shipping to NZ will incur a flat rate of $20.00

International shipping to all other countries will be charged at $40 AUD

All orders are sent with tracking.

International orders may take between 2-3 weeks to arrive depending on where you are located. If your order has not arrived after 2 weeks, please check your tracking information before contacting the AEG customer service team.

Delivery timeframe estimation according to DHL ecommerce

NZ 7-10 working days

UK, Ireland, Finland, Germany, USA 12-14 working day

If your country is not listed above and you would like an estimation of how long your order could, take please feel free to email us and we would be happy to look up your country/ town.

Please note, AISHA ELLÉN GARMENTS is not responsible for any international customs fees that may occur.

Please note, AISHA ELLÉN GARMENTS is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs.