Refund policy

RETURNS/ REFUNDS & STORE CREDIT

We have a 7 day policy, which means you have 7 days after receiving your item to request a return or exchange. We do not offer refunds unless the item is faulty. Any returns requested after the allocated time will not be accepted. To be eligible for a return, your item must be in the same condition that you received it unused, in its original packaging with tags. If these conditions are not met, we will not proceed with the refund
To initiate a return, contact us at info@aishaellengarments.com including your order number and photographic evidence of the faulty item. 

If your return is accepted, you will have to cover the shipping fees associated with the return and delivery. We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
 
Unfortunately, we cannot refund the initial shipping fee paid when the item was first purchased, if applicable. Once we receive the package and if it meets our policy, we will proceed with the refund. The refund process can take up to 14 working days from refund confirmation. The refunded amount will be credited back to your original payment method. Please allow 5-7 days business days for payment to process.

EXCHANGES 

Please use our size chart to ensure you order the correct size before placing your order. In situations where sizing is an issue, we are happy to provide exchanges, subject to availability of your size. However, the shipping of the item must be paid by the customer at the post office when sending the item back to our warehouse. We suggest to do the exchange without delay due to limited stock.

To be eligible for an exchange, your item must be unused, unstained and in the original resealable condition that you received it. It must also be in the original packaging with tags. If these conditions are not met, we won't be able to accept the item for an exchange. 

Alternatively, we can offer a store credit of the same amount it was purchased for excluding the shipping fee. This will be valid for 6 months from when we receive the item and send you the credit.

To initiate your exchange, we require you to send through an email to info@aishaellengarments.com with the proof of purchase receipt. We will guide you from there.

SALE ITEMS

Unfortunately we do not provide any refunds, exchanges or credit notes on sale items.
If you need further assistance, please email us at info@aishaellengarments.com

We reserve the right to update and change this policy at any given moment.

Please note: we strictly do not accept returns on sale items or gift cards..

AFTERPAY

The return process of items purchased via AfterPay is the same as the above.

Please note: Your agreement with AfterPay is separate to AISHA ELLEN GARMENTS. This agreement still stands and it is the responsibility of the customer to continue the scheduled fortnightly repayments. Any late fees associated with non-payment will be held liable to the customer.

If you have been approved for a refund in the case of a faulty item or special circumstance we ask that you continue to pay fortnightly until AfterPay have advised of an end to your repayment commitment with them.